Report an Issue

If you are unhappy with any part of your experience with NovaGrad, you can raise your concern. We will review it fairly and respond as quickly as we can.

How to raise a complaint

Email us at info@novagrad.ai with the subject line: Complaint – [Your name] – [Your country]

What to include

Please share:

Your name and contact details
Your university, programme, and intake, if relevant
The name of your counsellor or sub-agent, if you know it
A short summary of the issue
The outcome you are hoping for
Any supporting evidence, such as screenshots or emails

What happens next

We will confirm that we have received your email within 2 working days.

We will then review the issue and investigate where needed. We aim to resolve most concerns within 25 working days.

If we need more time, we will let you know and keep you updated.

Serious concerns

If your concern is about safety, suspected fraud, or data privacy, we will prioritise it and escalate it straight away.

Empowering students worldwide with AI-driven scholarship discovery, financial planning, and personalized guidance for their academic journey.

info@novagrad.ai

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NovaGrad Limited.